1. Overview
At El Atrouche Furniture, we are committed to providing high-quality furniture and ensuring customer satisfaction. If you are not completely satisfied with your purchase, please review our return and refund policy below.
2. Eligibility for Returns
You may request a return under the following conditions:
- The item is returned within [7–14] days of delivery.
- The product is unused, undamaged, and in its original condition.
- The item is returned with original packaging, accessories, and receipt/invoice.
Note: Custom-made or special-order furniture is non-returnable unless defective.
3. Non-Returnable Items
The following items cannot be returned:
- Customized or made-to-order furniture
- Items that have been assembled, installed, or used
- Clearance or final sale items
- Products damaged due to misuse or improper handling
4. Damaged or Defective Products
If your item arrives damaged or defective:
- Notify us within 48 hours of delivery
- Provide photos/videos as proof of damage
- We will arrange for repair, replacement, or refund based on the case
5. Return Process
To initiate a return:
- Contact our customer support at info@atrouche.com
- Provide your order number and reason for return
- Our team will confirm eligibility and arrange pickup (if applicable)
Important: Unauthorized returns may not be accepted.
6. Return Shipping & Fees
- Return shipping fees may apply unless the return is due to a defect or company error
- In some cases, a restocking fee of [10–20%] may be deducted
- Delivery and installation fees are non-refundable
7. Refund Policy
Once the returned item is received and inspected:
- Approved refunds will be processed within [7–10 business days]
- Refunds will be issued via the original payment method
- Shipping and service fees are not included in refunds
8. Exchanges
We offer exchanges for eligible items:
- Exchanges are subject to stock availability
- Price differences (if any) must be paid by the customer
9. Order Cancellation
- Orders can be canceled within [24 hours] of placement
- After processing or shipping, cancellation may not be possible
10. Contact Us
For any questions regarding returns or refunds, please contact us:
- 📧 Email: info@atrouche.com
- 📞 Phone: +2 033925568 , +2 01114450003
- 📍 Address: 55 Fouad st. - Alexandria - Egypt