Return and Refund Policy

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At El Atrouche Furniture, we are committed to providing high-quality furniture and ensuring customer satisfaction. If you are not completely satisfied with your purchase, please review our return and refund policy below.

You may request a return under the following conditions:

• The item is returned within [7–14] days of delivery. 
• The product is unused, undamaged, and in its original condition. 
• The item is returned with original packaging, accessories, and receipt/invoice. 

Note: Custom-made or special-order furniture is non-returnable unless defective.

The following items cannot be returned:

• Customized or made-to-order furniture 
• Items that have been assembled, installed, or used 
• Clearance or final sale items 
• Products damaged due to misuse or improper handling 

If your item arrives damaged or defective:

• Notify us within 48 hours of delivery 
• Provide photos/videos as proof of damage 
• We will arrange for repair, replacement, or refund based on the case 

To initiate a return:

1. Contact our customer support at info@atrouche.com
2. Provide your order number and reason for return 
3. Our team will confirm eligibility and arrange pickup (if applicable) 

Important: Unauthorized returns may not be accepted.

• Return shipping fees may apply unless the return is due to a defect or company error 
• In some cases, a restocking fee of [10–20%] may be deducted 
• Delivery and installation fees are non-refundable 

Once the returned item is received and inspected:

• Approved refunds will be processed within [7–10 business days] 
• Refunds will be issued via the original payment method 
• Shipping and service fees are not included in refunds 

We offer exchanges for eligible items:

• Exchanges are subject to stock availability 
• Price differences (if any) must be paid by the customer 

• Orders can be canceled within [24 hours] of placement 
• After processing or shipping, cancellation may not be possible 

For any questions regarding returns or refunds, please contact us:

• 📧 Email: info@atrouche.com 
• 📞 Phone: +2 033925568 , +2 01114450003
• 📍 Address: 55 Fouad st. - Alexandria - Egypt